Information We Collect

When you work with us or visit our website, we collect different types of information depending on how you interact with our services. Here's what we gather and why we need it.

Information You Provide Directly

This includes details you share when you contact us, request a quote, or engage our services:

• Your name and business name
• Email address and phone number
• Business address and location details
• Project requirements and technical specifications
• Payment and billing information
• Communication preferences

Information Collected Automatically

When you visit our website, we automatically collect certain technical information:

• IP address and approximate location
• Browser type and operating system
• Pages visited and time spent on our site
• Referring website or source
• Device information and screen resolution

Business Information

For our development services, we collect information about your business operations and technical requirements. This might include access credentials for systems we're working on, current workflow documentation, and integration requirements with existing software.

How We Use Your Information

We use the information we collect for specific business purposes. We don't sell your data or use it for unrelated marketing activities.

We keep your information only as long as needed to fulfill these purposes. Once a project is complete and records retention requirements are met, we securely delete or anonymize your data.

Data Storage and Security

Your information is stored on secure servers located in Australia. We use industry-standard encryption and security measures to protect your data from unauthorized access, loss, or misuse.

While we implement strong security practices, no system is completely foolproof. We encourage you to use strong passwords and keep your login credentials confidential when accessing any systems we develop for you.

Sharing Your Information

We don't sell or rent your personal information to third parties. However, we may share your data in these specific circumstances:

Service Providers

We work with trusted third-party providers who help us deliver our services. This includes hosting providers, payment processors, and cloud infrastructure services. These providers only access information necessary for their specific tasks and are contractually required to protect your data.

Legal Requirements

We may disclose your information if required by Australian law, court order, or government regulation. This includes compliance with tax obligations, responding to legal processes, or protecting our legal rights.

Business Transfers

If SysCodeProCore is acquired or merged with another company, your information may be transferred as part of that transaction. You'll be notified of any such change and how it affects your data.

With Your Consent

We may share your information with other parties when you explicitly give us permission to do so.

Your Rights and Choices

Under Australian privacy law, you have several rights regarding your personal information. Here's what you can do and how to exercise these rights.

Access Your Information

You can request a copy of the personal information we hold about you. We'll provide this within 30 days of your request, subject to verification of your identity. There's no charge for reasonable requests, but we may charge a fee for excessive or repetitive requests.

Correct Inaccurate Data

If information we hold about you is incorrect or outdated, you can ask us to update it. We'll make corrections promptly and notify any third parties we've shared the information with, where appropriate.

Delete Your Information

You can request deletion of your personal information, subject to legal retention requirements. We may need to keep certain records for tax, legal, or contractual purposes even after you request deletion.

Restrict Processing

You can ask us to limit how we use your information in certain circumstances. For example, if you question the accuracy of data or object to processing.

Object to Marketing

You can opt out of marketing communications at any time by clicking unsubscribe links in emails or contacting us directly. We'll still send you essential service-related communications even if you opt out of marketing.

Cookies and Tracking

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site. Cookies are small text files stored on your device.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly. You can't disable these without affecting site functionality.
• Analytics Cookies: Help us understand visitor behavior and improve our website. These track aggregate data, not individual users.
• Preference Cookies: Remember your settings and choices to provide a personalized experience.

You can control cookies through your browser settings. Most browsers allow you to refuse cookies or delete existing ones. Keep in mind that disabling cookies may affect website functionality.

Third-Party Links

Our website may contain links to external sites or integrate with third-party services. We're not responsible for the privacy practices of these external sites. When you click a link to another website, their privacy policy applies instead of ours.

We recommend reviewing the privacy policies of any third-party sites you visit through our links.

Children's Privacy

Our services are designed for businesses, not children. We don't knowingly collect information from anyone under 18. If you believe we've inadvertently collected information from a minor, contact us immediately and we'll delete it.

Data Retention

We keep your information for different periods depending on the type of data and our legal obligations:

• Active Client Data: Retained throughout our business relationship and for 7 years afterward to comply with Australian tax and business records requirements.
• Project Files: Kept for the duration of support periods and then archived or deleted based on contractual terms.
• Communication Records: Stored for reasonable periods to maintain service quality and resolve potential disputes.
• Website Analytics: Aggregated data may be retained indefinitely as it doesn't identify individuals.

Once retention periods expire, we securely delete or anonymize your information.

International Data Transfers

Your information is primarily stored and processed in Australia. If we need to transfer data internationally, we ensure appropriate safeguards are in place to protect your information according to Australian privacy standards.

Any international transfers will only occur with your consent or where necessary to deliver our services, and we'll ensure the receiving party maintains adequate data protection measures.

Changes to This Policy

We update this privacy policy occasionally to reflect changes in our practices or legal requirements. When we make significant changes, we'll notify you by email or through a prominent notice on our website.

The date at the top of this policy shows when it was last updated. We encourage you to review this policy periodically to stay informed about how we protect your information.

Complaints and Disputes

If you're concerned about how we've handled your personal information, please contact us first. We'll investigate your complaint and respond within 30 days.

If you're not satisfied with our response, you can lodge a complaint with the Office of the Australian Information Commissioner (OAIC):